Frequently Asked Questions

Delivery typically takes 1-3 business days within Dhaka, and 3-5 business days for locations outside Dhaka. You will receive a tracking code via SMS/Email once your order is dispatched.

Yes, we offer Cash on Delivery across Bangladesh. However, for orders outside Dhaka, a minimal advance payment for the delivery charge may be required to confirm your order.

No, our location at Motalib Plaza operates strictly as a warehouse and dispatch center. It does not serve as a sales outlet or pickup point for customers. All orders must be delivered via our courier partners.

Absolutely. Vault By iStore X guarantees that 100% of the products we sell are authentic, brand new, and sourced directly from authorized global distributors.

If you receive a defective or incorrect item, you can initiate a return within 3 days of delivery. The item must be in its original packaging with all accessories included. Please refer to our detailed Return Policy page for step-by-step instructions.

Products carrying an official warranty can be claimed by contacting our support team with your order invoice. We will guide you through the process of sending the product back to us or the designated service center for repair or replacement.